Cancellation and Refund Policy



  1. No shows or cancellation less than 72 hours (3 Days) prior to arrival date will result in a penalty of full payment charged.
  2. Cancellations made more than 72 hours (3 days) prior to arrival date will be free-of-charge (no fees incurred).
  3. You are required to complete and submit the cancellation form.
  4. Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. You may visit our website at thhotels.com.my or call 1800 88 8447
  5. Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the required hotels for more information.
  6. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.